Training Librarians for Crisis Communication: Why Virtual Reality Might Be the Answer
When you step into your local public library on a typical afternoon, you might see children and their families gathered for story time, a retiree reading in a corner, or a student hunched over a laptop. But, just as often, librarians encounter a very different scene: a patron in crisis. Public libraries have increasingly become places where people facing houselessness, mental health crises, or other personal struggles turn for help.
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