Communication - Information Matters

Little is known about how pandemics alter travelers’ evaluations of hospitality services. Hospitality practice needs directions in organizing its priorities during acute pandemic situations and adjusting to possibly longer-lasting shifts in consumer preferences.

Editorial

January 28, 2022 Chirag Shah

In AI We Trust, But Should We?

We are giving up more and more agency and control to AI systems as we build more trust in them. But there are dangers to doing so—both for the users and the systems. We need a better understanding of this trust and the inner workings of the systems to create a sustainable future.