Author: Nove E Variant Anna

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  • Associate Professor at Universitas Airlangga (Indonesia) specialising in library instruction, virtual reference consultation, and AI-enabled information services. My work explores instructional strategies in chat/WhatsApp reference, librarian professional development, and the use of generative AI/chatbots to improve discovery, credibility, and user learning. I collaborate with libraries, archives, and museums to build practical toolkits and training (including ToT) that translate research into impact.

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